Shipping policy

Cedar & Zen: Shipping & Delivery Policy

Order Processing All orders are processed and packed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: "Processing time" is the time it takes our team to carefully prepare and pack your botanical warmer. This is separate from the shipping transit times listed below.

Shipping Rates & Estimated Delivery Times We currently offer shipping to the United States, Canada, and the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.

  • United States: 3 to 7 business days

  • Canada: 6 to 10 business days

  • United Kingdom: 6 to 10 business days

Delivery delays can occasionally occur due to carrier network volumes or extreme weather. Once the package is handed to the carrier, transit times are estimates, not guarantees.

Seamless International Delivery (Duties & Taxes Covered) We believe in a frictionless, premium experience from checkout to delivery. For all orders shipping to Canada and the United Kingdom, Cedar & Zen covers all customs, duties, and import taxes upfront.

The price you see at checkout is the final price you pay. Your botanical warmer will arrive directly at your door with absolutely no surprise bills, hidden fees, or carrier delays at the border.

How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active in the carrier's system.

Incorrect Shipping Addresses Customers are strictly responsible for entering the correct delivery address at checkout. Our fulfillment system automatically prints the exact address provided. Cedar & Zen is not liable for lost packages, misdeliveries, or delays caused by an incorrect or incomplete address provided by the customer. If a package is successfully delivered to the wrong address provided at checkout, we cannot issue a refund.

Damages During Transit We package every ceramic warmer carefully to ensure a safe journey. However, if your order arrives damaged, please email us within 48 hours of delivery with your order number and clear photos of the item’s condition and the packaging. We address these on a case-by-case basis and will work quickly to send a replacement.

Lost or Stolen Packages Once the carrier marks a package as "Delivered" to the address provided at checkout, Cedar & Zen's liability ends. We are not responsible for packages stolen from porches or mailboxes. If you suspect your package was stolen, please check with neighbors and contact the carrier directly to file a claim.