Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. All original components and accessories included with the product must also be returned. You will also need the receipt, order information, or other proof of purchase.

To start a return, please contact us at info@cedarandzen.com.

All returns must be requested and approved by our customer service team before being shipped back. Items sent back to us without first requesting and receiving approval for a return may not be accepted or eligible for a refund.

You can always contact us at info@cedarandzen.com with any questions regarding your return.

Return Address

Please do not send your return to the address shown on your original package or shipping label unless our customer service team specifically instructs you to do so.

Return locations are based on the region where the original order was delivered:

Canada: Orders delivered within Canada must be returned to our designated Canadian return location.

All Other Regions: Orders delivered outside Canada must be returned to our designated return warehouse in the United States.

The complete return address and return instructions will be provided by our customer service team after your return request has been reviewed and accepted.

Please only use the return address provided to you for your specific return. Cedar & Zen is not responsible for returns sent to an incorrect or unauthorized address.

Return Shipping Costs

For standard returns, including returns due to change of mind, personal preference, ordering the wrong item or variant, or no longer wanting the product, the customer is responsible for all return shipping costs.

Return shipping costs are not covered or reimbursed by Cedar & Zen unless otherwise confirmed by our customer service team in writing.

If you received an item that is damaged, defective, or different from what you ordered, please contact us before returning the product so that we can review the issue and provide the appropriate resolution and instructions.

We strongly recommend using a trackable shipping service when returning an item. Please keep your shipping receipt and tracking information until your return and refund have been fully completed.

Return Tracking

Once you have shipped your approved return, please provide the return tracking number to our customer service team.

Providing a return tracking number does not mean that a refund has automatically been approved. The returned package must first be delivered to the designated return location and may be inspected to confirm that the item meets the eligibility requirements of this policy.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

We may request your order information, photos of the product and packaging, or other reasonable information necessary to review the issue.

Please do not return a damaged, defective, or incorrect item before receiving instructions from our customer service team.

Exceptions / Non-Returnable Items

For hygiene, safety, and product-integrity reasons, certain items may not be eligible for return once they have been opened, used, burned, heated, or otherwise altered from their original condition.

Products must be returned in the same condition in which they were received and with their original packaging and included components.

Gift cards and personalized or custom-made items, if applicable, are non-returnable.

If you are unsure whether your item is eligible for return, please contact us at info@cedarandzen.com before sending it back.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you currently have through our approved return process and, once the return is accepted, make a separate purchase for the new item.

Please contact our customer service team if you need assistance selecting the correct product or variant.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the eligible refund will be automatically issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Return shipping costs are not refundable for standard returns where the customer is responsible for return shipping.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@cedarandzen.com.